Our Commitment

At PetsRepublic™, we want you and your pet to be completely satisfied with your purchase. Our refund and returns policy is valid for 30 days from the date of purchase. If 30 days have passed since your purchase, we are unable to offer a full refund or exchange.

Eligibility for Returns

To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.

Non-Returnable Items

For health and safety reasons, several types of goods are exempt from being returned. These include:

• Perishable goods such as pet food and treats.
• Grooming products that have been opened or used.
• Personalized or custom-ordered items.
• Pet beds and carriers that show signs of use.
• Gift cards.
• Downloadable software products.

To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.

Partial Refunds

In certain situations, only partial refunds are granted:

• Any item not in its original condition, is damaged, or is missing parts for reasons not due to our error.
• Any item that is returned more than 30 days after delivery.

Refunds Process

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If your return is approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a certain number of days.

Late or Missing Refunds

If you haven’t received a refund yet, please follow these steps:

1. Check your bank account again.
2. Contact your credit card company, as it may take some time before your refund is officially posted.
3. Contact your bank. There is often some processing time before a refund is posted.

If you’ve completed all of these steps and you still have not received your refund, please contact us at {email address}.

Sale Items

Only regular priced items may be refunded. Sale items are final and cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please send us an email at {email address} and send your item to: {physical address}.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver, and they will be notified of your return.

Shipping Returns

To return your product, please mail it to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

The time it may take for your exchanged product to reach you may vary depending on your location.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

Need Help?

For any questions related to refunds and returns, please do not hesitate to contact us at {email address}.